Returns & Refunds.

Last updated: October 2, 2026

This policy explains how cancellations, returns and refunds work for everything DJ Prodigee (“we”, “us” or “our”) offers. It forms part of our Terms & Conditions.

1. DJ bookings

Every booking is covered by its own signed booking agreement. That agreement sets out any deposit or retainer, payment schedule, cancellation and rescheduling terms, and what is refundable if either side cancels. Please read it carefully before signing; if you have questions about your agreement, email us before your event date.

Sending the booking form does not reserve a date or create any payment obligation.

2. Event tickets

Tickets for our events are sold through third-party platforms such as Eventbrite, EventNoire and Posh. Refunds are handled by the platform you bought from, under its refund policy and the policy shown on the event listing.

• If an event is cancelled, ticket holders are refunded through the ticketing platform.
• If an event is postponed, your ticket stays valid for the new date. If you cannot attend the new date, refunds follow the platform’s policy and the event listing.
• Changes to the line-up or set times do not by themselves make a ticket refundable.

To request a ticket refund, contact the platform first using your order confirmation. If you need help, email us with your order number.

3. Merchandise

You may return unworn, unwashed and unused items in their original condition, with tags attached, within 30 days of delivery for a refund or an exchange.

• Email us before sending anything back so we can confirm the return address.
• Return shipping is paid by you unless the item arrived damaged, faulty or was not what you ordered.
• Once we receive and inspect the return, we refund the item price to your original payment method. Your bank or card issuer may take a further 5–10 business days to show it.
• Items marked “final sale”, and custom or personalized items, cannot be returned unless they arrive damaged or faulty.

If an item arrives damaged or faulty, email us within 7 days of delivery with your order number and a photo, and we will send a replacement or refund it in full, including shipping.

4. Digital downloads

Because digital files cannot be returned, all sales of digital downloads are final once the download has been delivered. If a file is faulty, will not download or is not what you ordered, email us within 14 days of purchase and we will send a working copy or refund you.

5. How to request a refund

Email [email protected] with your name, order or booking details and the reason for your request. We aim to reply within 2 business days. Please contact us before opening a dispute or chargeback with your bank — it is usually the fastest way to sort things out.

6. Changes to this policy

We may update this policy from time to time. The version in effect when you made your purchase applies to that purchase.